Trackable Social Share Icons FAQ
Contact support Here.
Known plugin conflicts:
The social icons don't show up on my pages.
There are a number of reasons why your social icons may not show up after you've installed the plugin. Please check the following:
Can I move the Google +1 button to a different position?
Not at this time, no. The way that Google implements the +1 button makes positioning it inline with the other options problematic (similar to the Facebook Like button). We hope to have additional positioning options in the future, but right now it can only be placed below the other social networks, and below the Facebook Like button if that is turned on.
What version of Google Analytics do I need?
Trackable Social Share Icons works only with the newer asychronous version of Google Analytics. It makes use of the event tracking that Google Analytics now offers.
How do I know what version of Google Analytics I have?
Look at the code for your site. If your Google Analytics code appears in the header toward the top of your site, then it's the new version and you should be good to go. If it appears in the bottom of your site, then you're still using the old version. Google asynchronous analytics code looks like this:
var _gaq = _gaq || ;
ga.src = ('https:' == document.location.protocol ? 'https://ssl' : 'http://www') + '.google-analytics.com/ga.js';
var s = document.getElementsByTagName('script'); s.parentNode.insertBefore(ga, s);
What if I have the old version of Google Analytics?
You can upgrade to the new version at any time. Just remove the old code from the bottom of your site, and put the new code in the header just before the </head> tag (note: you'll need to put your account code, the UA-xxxxx-x part, in. You can find full details on implementation at the Google Analytics site.
Changing from the old version to the new version will not alter or disturb your existing analytics in any way, as long as you're using the same account. You'll still have all of the same data you have now, and will continue to collect the same data as always.
What if I don't have Google Analytics?
You can still use Trackable Social Share Icons, you just won't have access to the data of how many people clicked on which icons, from which pages. You can always get Google Analytics -- it's free -- from the Google Analytics site. But even without Google analytics, the plugin will work fine -- you just have to set your Google Analytics tracking option in the admin to "No." It will still insert the icons and people can still click on them.
Where can I find my click data in Google Analytics?
From the analytics for your account, select "Content" from the left side menu, and then select "Event Tracking."
I don't see any Event Share data in Google Analytics, what's wrong?
If you have installed Trackable Social Share Icons and still aren't seeing any data in your Event Sharing section of Google Analytics, there are several possible things that could cause this. Here are the most common things to check:
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